RETURN & REFUND POLICY

At delano76, we’re committed to your satisfaction. We understand that sometimes a product may not be quite right, and we want to make the return process as simple and stress-free as possible. Our return and refund policy is designed to give you peace of mind and confidence when shopping with us.

🕒 30-Day Free Returns & Exchanges

We offer a 30-day return and exchange policy on all eligible items. If you’re not satisfied with your purchase for any reason, you may return or exchange it within 30 days of receiving your order—completely free of charge and with no restocking fees.

This policy applies whether you simply changed your mind, ordered the wrong item, or received a defective product.

📦 Conditions for Returns

To be eligible for a return or exchange, your item must:

• Be unused and in its original condition

• Include all original packaging, manuals, and accessories

• Be returned within 30 days of delivery

• Be accompanied by proof of purchase (order number or receipt)

Please note that for safety and hygiene reasons, customized tools, opened lubricants, or items marked as "Final Sale" cannot be returned unless defective.

💰 Refund Method

Once we receive and inspect your returned item, we will process your full refund using the original method of payment. Refunds typically take 5–7 business days to appear in your account, depending on your bank or card provider.

We will notify you by email once your refund has been processed.

🚚 Who Pays for Return Shipping?

We aim to make returns as hassle-free as possible:

• If the return is due to our fault (e.g., wrong item, defective product), we will cover the return shipping costs in full.

• If the return is due to a change of mind or incorrect ordering by the customer, you will be responsible for the return shipping.

In either case, we’ll provide instructions and support throughout the return process.

🚫 Items Not Eligible for Return

The following items cannot be returned unless they arrive damaged or defective:

• Clearance or final sale items

• Customized or modified tools

• Consumable items such as oils or adhesives once opened

We strive to be transparent and fair, and we encourage you to contact us if you are unsure about the return eligibility of a product.

📍 How to Start a Return or Exchange

To initiate a return or exchange, please contact our customer service team using any of the following methods:

📧 Email: service@delano76.store
📞 Phone: +61 7 4036 1770
📮 Return Address: 150 Progress Rd, White Rock QLD 4868, Australia

We’ll respond within 24 business hours and guide you through the process. You’ll receive a return authorization number and instructions on how to safely package and send your item back.

🔐 Return Packaging Guidelines

Please ensure your return item is:

• Packaged securely to avoid damage in transit

• Clearly labeled with the return authorization number

• Sent via a trackable shipping method, especially if you are responsible for postage

Returns received without prior authorization may be delayed or rejected.

📝 Important Notes

• We do not charge any restocking fees

• Refunds will be issued in AUD (Australian Dollars)

• Refunds are only processed after the returned item has been received and inspected

• Items returned in used or damaged condition may not be eligible for a full refund

📢 Policy Updates

We may revise this policy from time to time to better serve our customers or comply with regulatory requirements. Any updates will be posted on this page and take effect immediately upon publication.