CONTACT US

At delano76, we are committed to providing outstanding customer service and building transparent, responsive communication channels with our valued customers across Australia. Whether you have a question about your order, need help choosing the right product, or want to provide feedback, our support team is here to assist you every step of the way.

📧 Email Support

You can contact our support team anytime via email at service@delano76.store. We encourage customers to reach out with any inquiries, whether it’s about shipping times, product specifications, or general questions. We aim to respond to all emails within 24 to 48 business hours, though most inquiries receive a response much sooner.

Our email system is fully operational and regularly monitored to ensure smooth communication. Please ensure that your email does not go to spam by adding our address to your safe sender list. If you do not receive a reply within two business days, kindly check your spam or junk folder, or resend your email.

📍 Store Address

Our operations are based in Australia at the following address:150 Progress Rd White Rock QLD 4868,  Australia

This is our primary contact location for business correspondence, return shipments (as per return policy), and official documentation. By providing our actual business address, we aim to build trust and transparency with our customers. You can verify our location through public directories or Google Maps for peace of mind.

📞 Phone Support

For direct assistance, you can call us at +61 7 4036 1770. Our customer service hours are:

• Monday to Friday: 9:00 AM – 6:00 PM (AEST)

• Saturday & Sunday: Closed

We strive to provide personalized, human support and answer all calls promptly. If we are unable to take your call immediately, please leave a voicemail with your name, number, and reason for calling—we’ll get back to you as soon as possible.

💬 Why Contact Us?

You can contact us for a wide range of reasons, including:

• Questions about order status or tracking

• Help selecting the right product for your project

• Reporting issues with delivered items

• Requesting return authorizations or refunds (in accordance with our return policy)

• Payment-related inquiries (PayPal, Visa, Mastercard)

• Feedback or suggestions to improve your experience

We believe that no question is too small. Whether you’re a long-time customer or visiting our store for the first time, your satisfaction is our top priority.

🛡️ Secure and Transparent Communication

At delano76, we value your privacy and protect all communications with secure systems. Any personal or order information shared through email or phone is handled with strict confidentiality. We never share your details with third parties without consent, as outlined in our Privacy Policy.

Our commitment to open, accessible communication reflects our larger mission: to serve the Australian market with honesty, reliability, and professionalism. We welcome every interaction as an opportunity to improve, grow, and better serve you.

Thank you for choosing delano76 as your trusted hardware supplier. We look forward to hearing from you!