FAQ

At delano76, we believe that informed customers are confident customers. That’s why we’ve put together a list of commonly asked questions to help you better understand our products, services, and policies. Whether you’re a first-time visitor or a repeat buyer, the following answers should help make your shopping experience smoother and more efficient.

1. What types of hardware products do you sell?
We offer a wide range of hardware tools and accessories for both professionals and DIYers. Our catalog includes hand tools , power tool accessories, fasteners , safety gear, and home improvement essentials. All products are carefully selected for quality, durability, and performance.

2. Are your tools suitable for both home use and professional projects?
Absolutely. We understand that different users have different needs,  Each item features a detailed description to help you choose the right tool for your specific application.

3. How can I be sure of product quality?
Quality is at the core of everything we do. All our tools are sourced from trusted manufacturers and undergo strict quality checks. 

4. Do you provide product warranties?
Yes. Most of our products come with a manufacturer’s warranty. Specific warranty details vary by product and are listed on the product page. If you need assistance with a warranty claim, please email us at service@delano76.store.

5. What if I’m not sure which product to choose?
No problem! You can reach out to our support team for personalized recommendations. Simply email service@delano76.store with details about your project or needs, and we’ll suggest suitable options based on your budget and requirements.

6. How can I place an order on your website?
Simply visit , browse the product catalog, and click “Add to Cart” for any item you wish to purchase. Once you're ready, go to checkout and complete your order using PayPal or a credit card (Visa or Mastercard).

7. What payment methods do you accept?
We currently accept PayPal, Visa, and Mastercard for secure online transactions. All payments are processed through a secure encrypted system for your protection.

8. Do you ship outside of Australia?
No, we currently do not support international shipping. We serve customers exclusively within Australia to ensure fast delivery and localized service.

9. How long does delivery take?
Delivery times depend on your location within Australia. Most orders are processed within 1–2 business days, and standard delivery usually takes 3–7 business days after dispatch. Remote areas may take slightly longer.

10. Can I track my order?
Yes. Once your order is shipped, you will receive an email with a tracking link so you can follow your package’s progress in real time.

11. Can I change or cancel my order after placing it?
If you need to make changes, please contact us as soon as possible at service@delano76.store. If your order hasn’t been shipped yet, we’ll do our best to accommodate changes or cancellations. Once shipped, the order can only be handled through our return process.

12. What is your return policy?
We offer a 30-day return policy on most items, provided they are unused and in original packaging. For more information, please visit our Returns Policy page or contact us via email.

13. My item arrived damaged—what should I do?
We’re sorry to hear that. Please take clear photos of the damage and contact our support team within 30 days of delivery. We will work with you to resolve the issue promptly, either through replacement or refund.

14. How can I contact you if my question isn’t listed here?
You can reach us via email at service@delano76.store, by phone at +61 7 4036 1770, or through our Contact Us page. We’re always happy to assist.